Education

Having selected your perfect candidates’ carefully think through the onboarding process. Studies show that companies with a strong onboarding process boost new hire retention rates by 82%, and that is what you are aiming for. Overnight customer service differs from regular customer service primarily in its operating hours. Overnight customer service can address a wide … Read more

While it’s challenging to manage staff members who span different continents and time zones, the digital world allows you to adapt in ways that make geographical barriers almost non-existent. To make good use of video, create a schedule of routine calls that allow you and your team to chat one-on-one, whether that’s working through a … Read more